| Question: How do I reset my password? |
| Answer: Click on the "Forgot Your Password?" link on the Customer Account Access screen and follow the instructions. |
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| Question: I forgot my username, what can I do? |
| Answer: Click on the "Forgot Your Username?" link on the Customer Account Access screen and follow the instructions. |
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| Question: I did not receive my activation code, how do I get a new one? |
| Answer: Please make sure to check the email address that you used to register. If you have changed your email address, please contact the Customer Care Department. If the email address is the same, please check your spam filters or junk mail for the email. |
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| Question: I do not know my customer account number. How can I locate it? |
| Answer: Your customer account number is located on your statement. If you don't have a statement, please contact the Customer Care Department. |
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| Question: I don't have my last order number. How can I locate it? |
| Answer: Your order number is located on your packing slip. If you don't have your packing slip, please contact the Customer Care Department. |
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| Question: My activation code is not recognized. What do I do? |
| Answer: The activation codes are case sensitive. Please be sure to enter them EXACTLY as they were emailed to you. |
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| Question: Can I change my address and phone number via the Customer Website? |
| Answer: Unfortunately this functionality is not currently available via the Customer Website. For this request, please contact the Credit Department at 1-800-280-9708 or contact the Customer Care Department. |
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| Question: How can I request a payment history? |
| Answer: This can be done by going to the "Payment History" section and printing the screen using your browser's print functionality. |
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| Question: How can I change my closing date to a different date? |
| Answer: The closing date may only be changed by contacting the Credit Department at 1-800-280-9708 or contacting the Customer Care Department. |
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| Question: How can I find more information on the care and use of my Royal Prestige products? |
| Answer: For detailed information on the care and use of your products, please click here. |
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| Question: How do I change my email address? |
| Answer: This can be done by going to the “Change Email Address” section and following the onscreen instructions. |
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| Question: How can I view my statement online? |
| Answer: This can be done by going to the “Statements” section and clicking the “View This Statement” link of the statement you’d like to view. |
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| Question: How do I print one of my online statements? |
| Answer: This can be done by going to the “Statements” section and clicking the “View This Statement” link of the statement you’d like to view. Once the statement loads press the printer icon in the upper left-hand corner of the statement screen. |
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| Question: How do I change user preferences? |
| Answer: This can be done by going to the “Account Preferences” section and selecting or deselecting the checkbox corresponding to the preference you’d like to change. |